Contact us
We're here to help. Find the right support by selecting from the options below.
We've published some key dates and end-of-year processing times.
Our contact details
ADF funds
DFRDB
Address: GPO Box 2252, Canberra ACT 2601
Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS (Contributing & preserved)
Phone: 1300 001 677 (+61 2 6214 4906)
Email: members.adf@contact.csc.gov.au
PENSIONERS (Receiving a pension)
Phone: 1300 001 877 (+61 2 6214 4908)
Email: pensions@contact.csc.gov.au
MilitarySuper (MSBS)
Address: GPO Box 2252, Canberra ACT 2601
Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS (Contributing & preserved)
Phone: 1300 006 727 (+61 2 6214 4904)
Email: members.adf@contact.csc.gov.au
PENSIONERS (Receiving a pension)
Phone: 1300 001 877 (+61 2 6214 4908)
Email: pensions@contact.csc.gov.au
ADF Super
Address: ADF Super, Locked Bag 20116, Melbourne, VIC 3001
Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday
Phone: 1300 203 439 (+61 2 4209 5401)
Fax: 1300 204 314 (+61 2 4277 1083)
Email: members@adfsuper.gov.au
Contact ADF Cover
Address: ADF Cover, GPO Box 2252, Canberra ACT 2601
Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday
Phone: 1300 001 977 (+61 2 6214 4902)
Fax: (02) 6275 7010 (+61 2 6275 7010)
Not sure which ADF fund to contact?
If you're unsure of your fund, perhaps you remember when you joined the Defence Force? Use this table to understand when our super funds opened and closed to new members, and which one you would have joined when you started with the ADF.
| Super fund | Opened | Closed |
|---|---|---|
| ADF Super | 1 July 2016 | Open |
| MilitarySuper (MSBS) | 1 October 1991 | 30 June 2016 |
| DFRDB – Defence Forces Retirement and Death Benefits | 1 October 1973 | 30 September 1991 |
| DFRB – Defence Forces Retirement Benefits | 1948 | 30 September 1973 |
Government funds
CSS & the Pension scheme (1922 scheme)
Address: GPO Box 2252, Canberra ACT 2601
Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS (Contributing & preserved)
Phone: 1300 000 277 (+61 2 6214 4901)
Email: members.aps@contact.csc.gov.au
PENSIONERS (Receiving a pension)
Phone: 1300 001 777 (+61 2 6214 4907)
Email: pensions@contact.csc.gov.au
PSS
Address: GPO Box 2252, Canberra ACT 2601
Business hours: 8:30 am to 5 pm (AEST/AEDT), Monday to Friday. Closed ACT public holidays.
Fax: (02) 6275 7010
MEMBERS (Contributing & preserved)
Phone: 1300 000 377 (+61 2 6214 4905)
Email: members.aps@contact.csc.gov.au
PENSIONERS (Receiving a pension)
Phone: 1300 001 777 (+61 2 6214 4907)
Email: pensions@contact.csc.gov.au
PSSap
Address: PSSap, Locked Bag 20117, Melbourne, VIC 3001
Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday.
Phone: 1300 725 171 (+61 2 4209 5403)
Fax: 1300 364 144 (+61 2 4277 1086)
Email: members@pssap.com.au
Not sure which Government fund to contact?
If you're unsure of your fund, perhaps you remember when you joined the Public Service? Use this table to understand when our super funds opened and closed to new members, and which one you would have joined when you started working in the Government.
| Super fund | Opened | Closed |
|---|---|---|
| PSSap – Public Sector Superannuation Accumulation Plan | 1 July 2005 | Open |
| PSS – Public Sector Superannuation | 1 July 1990 | 30 June 2005 |
| CSS – Commonwealth Superannuation Scheme | 1 July 1976 | 1 July 1990 |
| PNG: Papua New Guinea Superannuation Fund | 1951 | 30 June 1976 |
| The Pension Scheme (1922 scheme) | 1922 | 1 July 1976 |
Retirement income (CSCri)
Address: CSCri, Locked Bag 20115, Melbourne, VIC 3001
Business hours: 8:30 am to 6 pm (AEST/AEDT), Monday to Friday
Phone: 1300 736 096 (+61 2 4209 5402)
Fax: 1300 304 241 (+61 2 4277 1085)
Email: members@cscri.com.au
Employers
Employer team contact details
9am to 5pm (AEST/AEDT) Monday to Friday (except for ACT public holidays).
Phone
1300 338 240
Fax
(02) 6275 7010
employer.service@csc.gov.au
Advisers
The Advice Partnerships team is here to support you. To contact us, please select the applicable fund from the list above and select option 3 when calling.
Or email your request to: financialplannerrequests@csc.gov.au
Our frequently asked questions may help you
Submit forms and applications
Request information on behalf of a member
From time-to-time, qualified professionals who provide advice to CSC members—such as financial advisers, accountants or legal representatives—may request information on behalf of a CSC member.
If you are a third-party adviser, please see our Access to information page for details about how to request information on behalf of a member.
Notify CSC of the death of a member
If you’re a family member or representative of a CSC member or pensioner who has passed away, you should get in touch to let us know as soon as you're able.
If you're ready to let us know, please give us a call (+61 2 6214 4912) and one of our dedicated case managers will talk you through the next steps.
Or, you can let us know via the online form.
Make a freedom of information (FOI) request
You do not need to make an FOI request if you are seeking your own information. If you require copies of your own information please refer to the members’ enquiry form above. We will provide copies of your own information to you free of charge.
You can find more information on our website about your scheme, forms & publications and how to submit an FOI request.
Make a complaint
Our preferred method of lodging a complaint is via our feedback form. Alternatively, you can contact us on 1300 033 732 between 9 am and 5 pm (AEST/AEDT) or customer.care@csc.gov.au if you are unable to complete the form.
To find more information about making a complaint, please refer to CSC's complaints policy.
If you are still not satisfied
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
| Phone | 1800 931 678 (free call) |
| info@afca.org.au | |
| Web | www.afca.org.au |
| Post | Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001 |
Report fraud or account security concerns
At CSC, we take any potential threats to security seriously.
If you have noticed something on your account that doesn’t look right, or if you are aware of an incident or activity which you suspect is fraudulent, please call the CSC team who can investigate further.
To get in touch, see contact details for each of our funds. You can also email us at fraudreport@csc.gov.au.
Please note, you are under no obligation to provide your name when giving us this information.
Media
Investor relations
Queries from investee companies, please contact InvestorRelations@csc.gov.au.