ADF member consultations
If you are retiring, resigning, medically separating or would just like to know more about your superannuation, consider a consultation to better understand the options available to you. Consultations are offered at no charge to you.
Before you book
Super Learning Hub
We've recorded a series of videos to help you understand your superannuation benefits. You can access the Super Learning Hub at any time, day or night and as often as you like.
Super Learning HubMedical transition
If you're booking to talk about medical transition from the ADF, take a look at our ADF Medical Transition resource which will give you a good overview of what to expect.
Find out moreOn-base presentations & webinars
We can present on-base, providing overviews on superannuation, and medical separation information. Email us for more information.
Request a presentationADF transition seminars
We conduct regular presentations around Australia as part of the ADF Transition Seminar programme, providing information about your superannuation and the separation process.
Attend a seminarWebinars
We regularly host live webinars, allowing you to attend and participate online. We also conduct presentations at Defence bases and our Canberra office.
Attend a webinarConsultations are in high demand. If there are no bookings available, you can call or email us with any enquiries that you may have – our Customer Information Representatives are on hand to help.
To book and attend a consultation, you must read and agree to our terms and conditions.
Our ADF Member Consultations are available to members of ADF Super, DFRDB and MilitarySuper funds.
For other schemes, please see our Webinars for free education events.
How to make a booking
Book a superannuation consultation through our consultation calendar following these simple steps:
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Select the topic of your enquiry
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Choose a suitable location from the list
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Pick your time-zone
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Using the on-screen arrows, scroll through the days/weeks until you find an available timeslot (appointments are shown up to 90 days in advance)
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Enter your details — if you are a CSC member, you will need to enter your member number
Your CSC member number includes a capital letter, followed by a 3-9 digit number:
- The letter is based on your service: A = Army / N = Navy / R = Royal Australian Air Force
- If your PMKeys is your original service number, this will be a capital letter followed by your PMKeys. For example, A8123456.
- If your original service number pre-dates your PMKeys, this will be a capital letter followed by your original service number. For example, N12345.
- If you have multiple periods of service, use your original number to book. For example, R5678, instead of R876543.
- You can find your member number on your annual statement.
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Review the details of your appointment and click ‘submit’ to confirm your booking.
You’ll receive a booking confirmation email within a few minutes, followed by a reminder email the week before your consultation, and SMS the day before. We suggest making a note in your calendar of the location, time and date of your booking. We suggest using a personal device to make your booking.
Consultations are in high demand and availability is limited. If there are no bookings available at a location or time that suits you, or your matter is urgent, please contact our dedicated enquiries team who can assist you directly.
Terms and Conditions
General Advice WarningI understand that CSC can only provide me with general advice. This means that any such advice will not take account of my personal objectives, financial situation or needs. Before acting on any general advice I should consider the appropriateness of the advice, having regard for my own objectives, financial situation or needs. I may wish to do so with or without the assistance of a licensed financial adviser. I should obtain a copy of the relevant Product Disclosure Statement and/or DFRDB Book, and consider its contents before making any decision regarding my super.
Required documentation
It is my responsibility to bring at least one of the following documents to my consultation:
- my most recent Annual Statement, which can be downloaded via the CSC Navigator
- a detailed benefit estimate, which can be requested by contacting CSC
- a copy of the applicable CSC benefit application form, if I am transitioning from the ADF
Alterations to booking
I understand that CSC may cancel my appointment at any stage due to unforeseen circumstances. I will be contacted by CSC if a change to my booking has occurred. If I am unable to attend or need to cancel my consultation, I will do my best to provide CSC with advance notice. If I miss my scheduled appointment, I will need to make a new booking via the CSC website.
Access to location
It is my responsibility to ensure I have the appropriate security access to the Defence base or establishment where my scheduled CSC Member Consultation is being held. If necessary, I will contact the base or establishment's security team in advance of my appointment to arrange access. I may email CSC for further information if required.
Financial Services Guide
I have viewed the applicable Financial Service Guide (FSG) and Supplementary FSG, available by navigating to the Publications section of the Factsheets and Publications page. There is no FSG for the DFRDB scheme.
Product Disclosure Statement / DFRDB Book
I will view the applicable Product Disclosure Statement and/or DFRDB Book before making any change or election.
Target Market Determination for ADF Super, PSSap and CSCri
I understand that CSC has made a Target Market Determination (TMD) for ADF Super, PSSap and CSCri to ensure that CSC is keeping customers at the centre of CSC's approach to the design and distribution of CSC's products. I understand that the TMD for ADF Super, PSSap and CSCri is available at csc.gov.au/tmd and I can request for a copy of the relevant TMD from CSC. I understand that the TMD describes the class of customers a financial product is appropriate for based on their likely needs, objectives and financial situation (target market), and establishes the distribution conditions and restrictions in relation to how the product can be distributed to customers. It also describes the reporting requirements and events or circumstances where CSC may need to review the TMD for a financial product. I understand that the TMD is not designed taking into account my own personal objectives, financial situation or needs.