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My Psychologist

Mental health care for lifePLUS cover and lifePLUS Protect members.

Your mental health matters—every day

If you or someone in your family is feeling mentally overloaded or needs someone to talk to, My Psychologist offers timely, confidential support. It’s a telehealth service that connects you to qualified professionals in a way that’s flexible and affordable.

Support in 7 days

Choose your registered psychologist and start therapy in 7 days. 

Low-cost, high care

Receive up to 10 telehealth sessions (with a Mental Health Care Plan) at the reduced fee of $60 per session.

Fits around your schedule

No matter what you’re facing or where you live, you and your immediate family members (from age 13) can access mental health care.

How to get started

To begin your secure and private session, follow the steps below. 

  1. Visit My Psychologist

     Select Book online to choose from one of the many registered psychologists.

  2. Book an appointment

    Select Book an appointment and then select My Psychologist session for your preferred date and time.

  3. Enter code AIAGroup into the appointment notes.
Book session

 

How much per session

You pay $60 per session with a Mental Health Care Plan for up to 10 sessions per year. After your session, your payment is processed and then your Medicare rebate is processed (using your GP referral Mental Health Care Plan).

What you need to know

Sessions are online, private and available to lifePLUS cover and ADF Super lifePLUS Protect members and your immediate family (including children from age 13).

PSSap

  
lifePLUS auto Yes 
lifePLUS choice Yes

ADF Super

  
(former ADF members) lifePLUS Protect auto Yes
(former ADF members) lifePLUS Protect choice Yes
(serving members) ADF Cover No

Book session

FAQ

My Psychologist is a network of registered clinical and general psychologists offering online therapy for mental health challenges, including anxiety, depression, addiction and relationship difficulties. Our life insurer AIA Australia has partnered with Online Psychologists Australia. My Psychologist is powered by Online Psychologists Australia and delivered by HealthBright.

 

lifePLUS cover and lifePLUS Protect members and your immediate family—partner, wife, husband and children (aged 13 or older)—can access this service.

PSSap

 
lifePLUS autoYes 
lifePLUS choiceYes

ADF Super

 
(former ADF members) lifePLUS Protect autoYes
(former ADF members) lifePLUS Protect choiceYes
(serving members) ADF CoverNo

Yes, My Psychologist can arrange a bulk billed telehealth GP to organise a Mental Health Care Plan.

Yes, however you’ll pay the full fee instead of $60 per session.

  • general psychologist rate is $156.65 (usually $218.00)
  • clinical psychologist rate is $201.84 (usually $247.05).

You’ll have your session online; this allows people to have secure and private meetings over the internet. Select the link sent to you and you'll automatically be taken to your online psychologist’s ‘waiting room’.

Your psychologist will process your Medicare rebate after your session. Medicare will send the funds to your bank account which you have linked to your Medicare number—this is usually done by Medicare within 24 hours.

Within 24 hours.

Not really. It can be helpful to come with broad ideas about what’s happening, but most people aren’t sure why they’re struggling with something, or there are so many things going on that it’s hard to make sense of it all. Don’t worry about that, it’s the job of a psychologist to help you make sense of what’s going on for you and to help put together an excellent map of your challenges and how to make things better.

Absolutely! Therapy is one of the greatest gifts a person can give themselves—it aims to improve and change your life. But the first step of meeting your psychologist, sharing and making sense of what’s happening for you, can feel a little strange. Embrace it! You are practising the definition of courage by pursuing something valuable that begins with a push. It becomes easier and enjoyable quickly—so congratulate yourself for the courage to get started.
If you apply to increase your cover or apply for an extra benefit in the future, a full insurance application process will apply. You’ll have a duty to tell the insurer (AIA Australia Limited) anything you know that could affect the insurer’s decision to insure you and on what terms. This outcome could result in you being declined or being offered insurance on modified terms and conditions.

This service is confidential. No personal data is shared with AIA. Only high-level numbers of engagement (i.e. 6 people attended for the month). Online Psychology Australia’s customer data is stored in Australia in accordance with the relevant privacy legislation requirements.

AIA met with several service providers to get an understanding of where data is stored, what their QA systems are, how they select staff, what qualifications the staff have, the timeframe to be able to deliver a service and the ability to provide a Metal Health Care Plan with a GP. AIA has reviewed their quality framework as part of the procurement process. Their framework is strong and has peer review and QA checks built into it.

Disclaimer

My Psychologist is a third-party service delivered by HealthBright and powered by Online Psychologists Australia, in partnership with our life insurer, AIA Australia Limited. Services provided under this program are subject to the third-party provider’s terms and conditions. This program does not constitute health or medical advice. You should exercise your own judgment regarding the suitability of these services. Commonwealth Superannuation Corporation (CSC) does not recommend, endorse or accept responsibility for any third-party services provided.
 
Read the relevant PDS and TMD. lifePLUS cover and lifePLUS Protect are issued by AIA Australia Limited ABN 79 004 837 861, AFSL 230043. Any financial product advice is general advice only and has been prepared without taking account of your personal objectives, financial situation or needs. Before acting, you should consider the appropriateness of the advice, having regard to your own objectives, financial situation and needs.

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